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Tuesday, September 29, 2009

Post It Note Tuesday -- Wachovia Bank has no customer care

An Open Letter to Wachovia Bank:

I don't even know how to begin. Part of me wants to cut to the chase and tell you right up front that this conversation is being recorded to prove that you have no customer quality assurances.

The other part of me wants to ask how you can be so...what's the word...uninformed?

Why on earth would you let someone charge $97.80 on my credit card, via the internet, in the UK and not even once consider this might be fraudulent? Do I often order things from overseas? Do I frequently visit the UK? Nope, Nada. Ever hear the term "Red Flag?"

Not only did you allow the charge you added the conversion rate? Seriously? Thanks.

After I reported it, you closed my account and offered to send me another card....yet again. But let's not talk about that. You also offered to send me the necessary paperwork when we all know that you can fix this with a mouse click.

The "Paperwork" asked two questions. Did you contact the merchant? No. I didn't. All of the phone numbers are bogus as is their website. Hmmmmm....I'm sure that is just a coincidence.

Did you return the merchandise? WTF? How can I return it if I didn't really charge it? If I didn't have it sent to me? If I didn't authorize the charge. Raise your hand if you think this is the stupidest question you ever heard. My hand is raised quite high.

I apologize for replying in black sharpie marker, but I was a little pissed.

The new card conveniently got lost in the mail. We all know what really happened.


Of course, this meant that you had to close that lost account and send yet another card. My third card this year. It also meant that no one could verify my account, could look at it, could open it, could charge on it and ever so important could pay on it.

Let's be perfectly clear, if you charge me a late charge because of this, we are gonna have more than words.

Post It Note Tuesday is brought to you by SupahMommy, click the button below for more info.

10 random thoughts:

Melissa said...

How frustrating.... I swear, all banks try to do now is find a way to charge a freaking fee!!!

Anonymous said...

I used that bank when I lived in Virginia..they caused me alot of head aches...

SupahMommy said...

awww mess

you busted me

i thought fer sure if i said UK.. it couldnt' be tracked .


stupid BANK.. wtf???


sounds like you'll be switchin soon

xpxox supah

JustRandi said...

I LOVE the way you worked those post-its in to your post!

And I'm so sorry about Wachovia. I do think it was amusing when you said you were going to cut right to the "chase". Maybe that's your answer!

Poolside with the Girls said...

grrrrr....this kind of stuff ruins my day...for DAYS! I feel your pain!

Dan said...

The banks have to make up for their increased insurance fees somehow.

I'm still waiting for the bank to credit me an extra million or two - I bet they'd be more responsive then.

septembermom said...

Customer service at banks definitely doesn't seem to exist anymore. That is frustrating. Love your post its!

Crystal aka Caitlynsmommy said...

I am so sorry! that blows!

SimplyValorie said...

First, this is a very creative post. I dig. :]

Second, wow. I think you should have added in a final post-it that was like "Wachovia, please kindly escort yourself to hell." Maybe you're a nicer person than me.

Becca said...

That really sucks. REALLY! Sorry you are having to deal with that.

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I'm a 41 year old (gasp) freelance writer, school cafeteria manager, wife and mother. I have three children and one anxious and overweight beagle. I use my blog to make others laugh, to share some cool crafts, to document my lunchlady adventures and to lament about the challenges faced by us all on the journey called life. Thanks for visiting. Please leave some meant some comments.
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