This weekend I had to visit the Apple store as my iPhone decided to stop picking up wifi. It would find a weak signal at home, but it couldn't find anything else. Nothing. Nada.

I realized that I was in for a long wait when I got there at 11:20 and the first available appointment was 12:40. When I returned and was still sitting there at 1 p.m, I started to get a little frustrated.

All around me were people with various problems. Their home button wouldn't work, their microphone wouldn't work, their screens were broke, their phones got wet. I sat patiently watching as 20 something year old techs helped person after person.

I couldn't wait for one of these young tech savy boys to fix my phone.

But they didn't. Flo did.

When my name was called by a much older woman, I caught myself thinking "What can she possibly know about my phone?"

Great. This is gonna be a waste of time.

Flo took the sterotype I didn't even realize I had and shattered it. After some quick diagnostics remenicent of Star Trek she came to the conclusion that the wifi wire was likely loose.

She took the phone, operated on it and brought it back to me like new.

In short, I love Flo...who says great techs can't have gray hair?