Post It Note Tuesday -- Wachovia Bank has no customer care

An Open Letter to Wachovia Bank:

I don't even know how to begin. Part of me wants to cut to the chase and tell you right up front that this conversation is being recorded to prove that you have no customer quality assurances.

The other part of me wants to ask how you can be so...what's the word...uninformed?



Why on earth would you let someone charge $97.80 on my credit card, via the internet, in the UK and not even once consider this might be fraudulent? Do I often order things from overseas? Do I frequently visit the UK? Nope, Nada. Ever hear the term "Red Flag?"

Not only did you allow the charge you added the conversion rate? Seriously? Thanks.


After I reported it, you closed my account and offered to send me another card....yet again. But let's not talk about that. You also offered to send me the necessary paperwork when we all know that you can fix this with a mouse click.

The "Paperwork" asked two questions. Did you contact the merchant? No. I didn't. All of the phone numbers are bogus as is their website. Hmmmmm....I'm sure that is just a coincidence.

Did you return the merchandise? WTF? How can I return it if I didn't really charge it? If I didn't have it sent to me? If I didn't authorize the charge. Raise your hand if you think this is the stupidest question you ever heard. My hand is raised quite high.

I apologize for replying in black sharpie marker, but I was a little pissed.

The new card conveniently got lost in the mail. We all know what really happened.

Seriously.

Of course, this meant that you had to close that lost account and send yet another card. My third card this year. It also meant that no one could verify my account, could look at it, could open it, could charge on it and ever so important could pay on it.

Let's be perfectly clear, if you charge me a late charge because of this, we are gonna have more than words.


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